I’m a software developer building statutory accounts filing to the XML Gateway (micro-entity FRS 105 and small FRS 102 Section 1A), and I’d appreciate some guidance on the test account process.
On 16 July 2026 I emailed xml@companieshouse.gov.uk requesting a test account, following the “Important information for software developers — read first” guidance. I supplied all five presenter details listed there (presenter name, contact name, address, email address and telephone number), along with a description of the software.
It is now 17 working days with no acknowledgement or reply. The guidance indicates around 10 working days for account setup.
I also notice this isn’t isolated — this thread from May 2026 describes a developer who emailed for test presenter credentials and reported no response either. As I understand it from earlier threads here, presenter credentials obtained through the website can’t be used in test mode, so emailing is the only route to test credentials.
Could someone confirm:
- Is the
xml@companieshouse.gov.ukmailbox currently being monitored for test account requests? - Is there an alternative or preferred route for software developers to obtain test credentials?
- Is there anything further you need from me to progress the request?
I’m happy to resend the full details or supply them privately on request. Thanks in advance.